Shipping policy
1. Shipping Methods
We offer the following shipping methods:
- Parcel shipping up to 10 kg
- Parcel shipping 10 - 31.5 kg
- Freight shipping from 31.5 kg
- Order with transport quotation
2. Shipping Costs
Shipping costs depend on the selected shipping method, dimensions, weight, and delivery destination:
| Zone A | Zone B | Zone C | Zone D | Zone E | Zone F | |
|---|---|---|---|---|---|---|
| Countries | AT, DE, CZ, PL | NL, BE, LU, LI, FR, SK, SI, HU | IT, GB, DK, HR, RO, ES | FI, BG, EE, LT, IE, PT, SE, LV | MC, MT, GR, CH | NO, IS |
|
Parcel up to 10 kg |
€ 14.90 | € 24.90 | € 34.90 | € 49.90 | calculated at checkout | on request |
|
Parcel 10 - 31.5 kg |
€ 24.90 | € 34.90 | € 44.90 | € 59.90 | calculated at checkout | on request |
| Freight | on request | on request | on request | on request | on request | on request |
Info: Batteries are considered dangerous goods and must be shipped via freight transport. Special rates apply on request.
3. Delivery Times
The estimated delivery times for our shipping methods are as follows:
1) Parcel shipping:
- Delivery time within Austria: 3-5 business days.
- Delivery time within the EU: 5-10 business days.
This period starts when your order is shipped and applies to business days (Monday to Friday, excluding public holidays).
2) Freight shipping:
- Delivery time within Austria: 5-7 business days.
- Delivery time within the EU: 7-14 business days.
Freight shipments are generally used for larger or heavier items. Delivery time starts when the order is shipped and refers to business days.
3) Order with transport quotation:
- Delivery time within Austria: 5-7 business days.
- Delivery time within the EU: 7-14 business days.
Transport quotations are usually required for freight shipments, as costs vary depending on weight and classification in the destination country.
The delivery times stated in the shop are estimates and may vary due to supply chain issues or unforeseen events. We accept no liability for any damages or delays. For urgent orders, we recommend confirming delivery times in advance by phone or email. We always strive to deliver faster than stated.
4. Delivery Areas
We deliver to the following countries:
- European Union countries (EEA)
- Switzerland
- United Kingdom
- Other countries on request (including international)
5. Tracking
After your order has been shipped, you will receive an email with a tracking link to monitor your shipment at any time.
6. Packaging
Our products are securely and environmentally friendly packaged to prevent damage during transport.
7. Returns
If you are not satisfied with your purchase, you may return the goods within 14 days of receipt. Return shipping costs are borne by the customer unless the goods are defective or incorrectly delivered. The exact return address must be requested via email at office@sailing-tide.com. Details can be found in our withdrawal policy.
8. Customs and Import Taxes
For deliveries outside the EU, customs duties and import taxes may apply and are to be paid by the customer.
9. Contact
For questions regarding shipping conditions or order processing, you can reach us at office@sailing-tide.com.
10. Delivery Conditions for Digital Content
1) Access to digital content
After completing the order process and payment, you will receive immediate access to digital content (e.g. e-books, software, online courses, downloads).
2) Access link
You will receive a confirmation email with a link to the digital content. Access is provided via your customer account or directly through the provided link.
3) Availability
Digital content is available immediately after the order, provided payment has been successfully completed. Please note that access to digital content cannot be revoked once the download has started.
4) Free delivery
Delivery of digital content is free of charge, with no additional shipping costs.
5) Use
The digital content provided by us is intended exclusively for personal use. Redistribution, reproduction, or commercial use is not permitted without our explicit permission.
6) Technical requirements
Please ensure that your device meets the technical requirements to use the digital content. If you have any questions regarding technical requirements, please contact our customer service.