Terms of service

§1 Scope
These General Terms and Conditions (GTC) apply to all orders placed by consumers or entrepreneurs (hereinafter referred to as "Customer") through the online shop Sailing Tide (hereinafter referred to as "Provider").

§2 Contracting Party
The purchase contract is concluded with:

Sailing Tide e.U.
Hönelsiedlung 7d
8402 Werndorf

UID number: ATU68061848
Email: info@sailing-tide.com

Company registration number: 622099b
Commercial court: District Court Graz

§3 Offer and Conclusion of Contract
The products displayed in the online shop are non-binding. The Customer can select products from the range and place them in the shopping cart. By submitting the order, the Customer makes a binding offer to conclude a purchase contract. The Provider confirms receipt of the order by email. The purchase contract is concluded with the dispatch of the goods or an explicit declaration of acceptance.

§4 Prices and Payment Terms
All prices include statutory value-added tax. Payment modalities are indicated in the online shop. The Customer can choose from the offered payment methods (e.g., credit card, PayPal, bank transfer). Shipping costs are displayed before the order is completed.

§5 Delivery
Delivery is made to the address specified by the Customer. The delivery time is indicated in the online shop. The Provider is entitled to make partial deliveries if this is reasonable for the Customer.

§6 Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer, who is not the carrier, takes possession of the goods.
Further information on the right of withdrawal can be found in our withdrawal policy.
This right of withdrawal applies exclusively to consumers within the meaning of the Austrian Consumer Protection Act (KSchG).
Business customers (B2B) are not entitled to a right of withdrawal.

§7 Retention of Title
Until full payment of the purchase price, the goods remain the property of [Company Name] (hereinafter referred to as "Provider"). The Buyer is entitled to resell the goods in the ordinary course of business, but only on the condition that they assign the claims from the resale in full to the Provider.

The Buyer is obliged to handle the goods carefully and to insure them sufficiently against fire, water, and theft damage. In the event of seizure or any other impairment by third parties, the Buyer must immediately inform the Provider and take all necessary measures to protect the rights of the Provider.

The Provider is entitled to reclaim the goods in the event of contractual breaches by the Buyer, particularly in the case of payment delays. In this case, the Buyer shall bear the costs of the reclaim.

§8 Warranty
The warranty is governed by statutory provisions. The Customer has the right to rectification or replacement delivery if the goods are defective. Any resulting claims for damages are excluded.

§9 Liability
The Provider is liable for damages caused by intentional or grossly negligent behavior. For slight negligence, the Provider is liable only in the case of a breach of essential contractual obligations (cardinal obligations). Further liability is excluded.

§10 Disclaimer for Instructions
The instructions and usage guidelines provided by the Provider are intended as guidelines only and are based on the current state of technology as well as the Provider's experiences. The Provider assumes no liability for damages resulting from improper application, disregard of the instructions, or use of the products that does not comply with the specifications.

The Customer is obliged to inform themselves about the suitability for the intended purpose before applying or using the products and to read the instructions carefully. It is expressly recommended that applications be checked by qualified professionals. In case of doubts or uncertainties, the Customer should consult an expert.

§12 Data Protection
The protection of Customer data is a major concern for the Provider. The data is processed in accordance with legal provisions. For more information, please refer to our privacy policy.

§13 Written Form
Changes and additions to these General Terms and Conditions as well as all agreements made between the Provider and the Customer require written form. This also applies to the cancellation of this written form requirement.

Statements transmitted electronically (e.g., by email) are considered written if this has been expressly agreed upon.

§14 Final Provisions
Austrian law applies to contracts between the Provider and the Customer. The place of jurisdiction for all disputes arising from the contractual relationship is Graz.